If your tracking number shows that your parcel has been delivered, TcmDrinks are not responsible for replacement and / or refund of the purchased order.

Refunds: we are able to offer refund of an item only if the item is in its original packaging, undamaged. If there has been a change of mind, the process is that the customer is to return the item to specific warehouse at their expense, within 30 days of their change of mind. A receipt and tracking link of parcel is required to be sent to service@tcmdrinks.com so the TcmDrinks team could inform the warehouse that a package is being returned.

Once the parcel is received in warehouse (timeframe unspecified due to location and variation in carrier time frames), the item will be inspected for damage. If intact in its original undamaged state, a refund will be issued (minus cost of original shipping upon purchase) within 10 working days.

TcmDrinks does not offer refunds due to dislike of taste nor efficacy.

Refund for damaged items: Any customer who is concerned their product is damaged or faulty can contact us via service@tcmdrinks.com, along with photo evidence to discuss further.

If items are lost in the post, TcmDrinks reserves the right to send out a replacement however TcmDrinks do require support from customers in the instance an insurance claim needs to be lodged.

Items that are delayed, are not covered for a refund if they are successfully delivered, even though not on time.